FAQ'S
1. What is SPRADA?
SPRADA is an online fashion store offering a curated selection of high-quality clothing for both men and women. We believe in combining style, comfort, and affordability in every piece, providing fashion-forward items that reflect your personality and lifestyle.
2. Where do you ship?
We currently ship domestically within the United States and offer international shipping to select countries. For a complete list of countries and shipping costs, please check our Shipping Policy.
3. How long will it take to receive my order?
For orders within the U.S., standard shipping typically takes 3-7 business days. International shipping may take 7-14 business days, depending on the destination. For more detailed shipping timelines, please visit our Shipping Information.
4. Can I track my order?
Yes! Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's tracking system.
5. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Maestro, and Diner's Club). For secure payments, we ensure all transactions are processed through encrypted gateways.
6. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States. For more details on shipping costs for international orders, please see our Shipping Policy.
7. What is your return and exchange policy?
We want you to love your SPRADA purchase! If you're not fully satisfied, you can return or exchange items within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags still attached. For more details, visit our Returns and Exchanges page.
8. How do I return or exchange an item?
To start a return or exchange, please visit our Returns Portal and follow the instructions. Once your return is approved, you will receive a shipping label. For exchanges, we recommend contacting our customer service team at support@sprada.com or via chat support to reserve your new item.
9. Do you restock sold-out items?
We do restock some of our popular items. To be notified when an item is restocked, simply sign up for the notification on the product page or join our newsletter for updates on restocks and new arrivals.
10. How can I find my size?
We provide a detailed size chart on every product page to help you find the perfect fit. For further assistance, feel free to contact our customer support team for personalized sizing advice.
11. Do you offer gift cards?
Yes, SPRADA gift cards are available in various denominations. They are perfect for any occasion and can be purchased online. Gift cards are delivered digitally via email.
12. How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns. You can reach us at support@sprada.com or via our Contact Us page. We aim to respond within 24 hours.
13. How do I sign up for the SPRADA newsletter?
Stay updated with the latest trends, exclusive offers, and new arrivals by signing up for our newsletter. Scroll to the bottom of any page on our website and enter your email address to subscribe.
14. Do you have any physical stores?
Currently, SPRADA is exclusively an online retailer, allowing us to focus on providing a premium shopping experience with convenient delivery right to your door.